Insane Labz & COVID-19

UPDATE: March 25, 2020

Everything happening in the world right now is new, and different - and we know what a burden this is to many of our customers. We want you to know that we share your burden, and we are here to help.

Effective immediately, we are waiving shipping charges for orders over $50 after discounts and offering store credit rebates of $20 when you purchase over $100 after discounts. Store credit rebates will appear on your account within five (5) business days of your qualifying purchase. we haven’t yet determined how long this offer will last. it will depend, like everything else, it seems, on when life gets back to “normal”. We are proud to make these offers to the Asylum Faithful. During these uncertain times, you can be sure of one thing: Insane Labz is here to help.

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We very much appreciate the Asylum Faithful, who have helped us build and continue to support Insane Labz.

Like most of you, we're following the updates about COVID-19 and monitoring the potential impact to our people, and to our business. Our thoughts and prayers have been - and will continue to be - with all of those who have been impacted. The CDC has provided specific guidance regarding protecting your own health, as well as the that of your family, friends, co-workers and community. This information is constantly being updated as the situation and the understanding of it changes.

While our brand has made a name for itself with products that have "scary" themes - we encourage everyone to NOT react with fear, but to stay informed and cooperate with each other, in the interest of the common good. These are unprecedented times, but we will get through this, together - and this is how we're doing our part:

  • While we have always taken hygiene seriously, we are taking extra precautions and providing extra sanitation stations to our employees.
  • Employees who have recently traveled by air or cruise ship, and those who exhibit any flu-like symptoms are not permitted to return to work until they have completed the appropriate quarantine process.
  • We are actively monitoring and, where applicable, acting on advice from government and health officials and we encourage our customers to do the same.
  • We continue to work our regular business hours and meet our standard shipping commitments. UNFORTUNATELY, DUE TO POTENTIAL CARRIER DELAYS, GUARANTEED EXPEDITED SHIPPING AND SIGNATURE REQUIRED SHIPPING IS NOT AVAILABLE AT THIS TIME. WE WILL MAKE THIS SERVICE AVAILABLE AGAIN AS EARLY AS POSSIBLE.
  • The Mad Chemist and our Social Media Support teams continue to provide customer service in accordance with our regular customer service offerings. 
Our customers are more than a number, and your value to us is greater than your next order. We HAVE BEEN here for you, we ARE here for you and we WILL BE HERE for you - no matter how Insane the world around us gets. 
 
Stay safe.